Privacy Policy

1. Information we collect

When you contact CharOne, we collect the information you choose to provide, such as your name, email address, organisation and message. Hosting, security and delivery systems can also process standard technical information such as IP address, browser information, timestamps and request data.

2. Why we use it

• to respond to enquiries and manage communications;
• to understand the context of a project, research question or collaboration request;
• to operate, secure and improve the website;
• to maintain business records and meet legal obligations.

3. Data minimisation

Please provide only information that is reasonably necessary for your enquiry. Do not submit confidential, highly sensitive or legally privileged information through a general website contact channel.

4. Disclosure

Personal information can be shared with service providers that support website hosting, communications, security or professional services, and with advisers or public authorities where disclosure is required or permitted by law. CharOne does not sell personal information collected through this website.

5. Storage and security

Reasonable administrative and technical safeguards are used to protect personal information against unauthorised access, loss, misuse or disclosure. Service providers can process information in New Zealand or overseas as part of delivering their services.

6. Retention

Personal information is retained only for as long as it is reasonably required for the purpose for which it was collected, for legitimate business records, or to meet legal obligations.

7. Access and correction

Under the New Zealand Privacy Act 2020, individuals can request access to personal information held about them and ask for correction where appropriate. Requests can be made through the Contact section of the website.

8. Commercial electronic messages

CharOne uses contact information for direct responses and relationship management. Promotional electronic messages are sent only where the required consent or other lawful basis exists, and applicable unsubscribe requirements are respected.

9. Policy updates

This Privacy Policy can be updated to reflect changes in the website, service providers or legal requirements. The review date shown on this page identifies the current published version.